Apr 30, 2024 | 4 min read.

All great, lasting relationships will encounter conflict. While conflict often carries a negative connotation, especially in the workplace, it can lead to growth when handled productively. Far from being a sign of team dysfunction, healthy conflict within teams can be a catalyst for innovation leading to stronger relationships. By exploring productive conflict, as outlined by Patrick Lencioni in the New York Times best-seller The Five Dysfunctions of a Team, we’ll uncover its profound significance within teams, unravel its dynamics, and examine its pivotal role in fostering a cohesive, high-performing team.

Here’s what Patrick Lencioni has to say about embracing the uncomfortableness of conflict:Play Video

Defining Productive Conflict

Conflict is the second behavior in The Five Behaviors® and is often considered taboo in the workplace. To foster productive conflict within a team, trust must be established. When there is trust, conflict becomes nothing but the pursuit of truth, an attempt to find the best possible answer. By productive conflict, we mean debate that’s focused on concepts and ideas but avoids mean-spirited, personal attacks.

Five Behaviors Pyramid. Starting with Trust, Conflict, Commitment, Accountability, and finally Results. Conflict is highlighted in a red background.

Inadvertently, people often invest excessive time and energy in avoiding passionate debates, which are actually crucial for effective teams. However, teams that willingly engage in productive conflict tend to resolve issues swiftly and get to the best possible solutions. This type of ideological debate is a far cry from the destructive conflicts and politics that hinder some teams. Moreover, it proves more productive than halfhearted discussions where people withhold their true opinions, leaving critical but challenging issues unresolved.

Encouraging Constructive Conflict

When we acknowledge that conflict can be a force for good, we open ourselves up to new ideas and perspectives. By speaking up for our beliefs, considering the thoughts of others, and confronting issues, we can push ourselves to reach new heights of success. Developing the habits mentioned here will further help contribute to productive debates within teams.

What Productive Conflict Looks Like on a Team:

Megaphone

Voicing
opinions

People with talk bubbles above their heads.

Seeking out teammates’ opinions

A hand holding floating gears.

Confronting important issues

A group of people with one thought bubble with a check mark inside it.

Exploring everyone’s ideas

However, having productive conflict on a team can be challenging due to fears and concerns that may hold us back. It’s crucial to be aware of these fears so we can start to overcome them. For example, some team members may be afraid that conflict could damage their relationships with their colleagues, so they may avoid challenging the status quo altogether. Recognizing and addressing these common fears is essential for getting to the best ideas possible.

Fears That Can Hold a Team Back:

Two people arguing

Damaging relationships

Gavel

Appearing overly critical

A person presenting a downward arrow.

Anticipating negative feedback

Sailboat

Disrupting the status quo

Taking Action to Build Productive Conflict

Productive conflict doesn’t just happen overnight. It requires active listening, respect for differing viewpoints, and a shared commitment to common goals. Team leaders play a pivotal role in cultivating an environment where team members feel empowered to express their opinions. By promoting open communication leaders can help their teams harness the power of conflict for better decision-making. Certain habits significantly aid in establishing productive conflict practices. For example, glossing over differences can lead to future problems. When all opinions aren’t expressed, teams may lack full commitment and buy-in to decisions.

Top Ways to Develop Productive Conflict:

Two people in conversation.

Solicit the views of more reserved teammates

Lightbulb

Keep the focus on ideas

Magnifying glass with an eye inside it.

Resist the urge to sweep things under the rug

A person doing a yoga pose.

Collect emotions before responding

By engaging in productive conflict and tapping into a variety of perspectives and opinions, team members can confidently commit to a decision knowing that they have benefited from everyone’s ideas. Remember, productive conflict isn’t about personal attacks or animosity. It’s about robustly discussing concepts and ideas, pushing boundaries, and ultimately creating stronger teams. When productive conflict is treated as a crucial aspect of team culture, it drives the group towards achieving greater success and fulfillment in their endeavors. So, let’s encourage healthy debates and harness their power! Learn more about how The Five Behaviors can activate your team’s potential here.